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The agreement will automatically renew based on the renewal term. This may be on an annual or monthly basis, and will ensure continuous, unhindered access to the service.

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Unlike other Cyber Security and IT companies, we don't charge to bring you onboard into our monthly service.

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Provision of technological assistance and problem resolution through virtual channels. We utilise remote access tools, and various communication platforms to ensure optimal IT infrastructure functionality.

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The framework of time as stipulated in the service contract as the allowable interval netween the initiation of a service request and the initial response from our IT Support team.

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A cyber security audit evaluates digital systems against the NCSC's Cyber Essentials standard, identifying vulnerabilities and providing recommendations to improve overall security.

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A regular and comprehensive evaluation and future-planning exercise, encompassing an assessment of existing technological ecosystems, followed by the formulation of a strategic IT trajectory, optimally aligning technology investments with organisational goals.

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We will audit your Microsoft environment and provide recommendations on service and security improvement to meet your business and regulatory requirements, improve workflow and get best value from your investment.

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Microsoft 365 risky sign-on detection is a services that uses machine learning algorithms to analyze user sign-in behavior, identifying suspicious activities or potential security risks within the Microsoft 365 environment. These are escalated to us for investigation and remediation.

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Endpoint health monitoring and problem resolution involves continuous tracking of performance and health metrics of individual endpoint devices (computers, laptops) within a network, along with proactive measures to identify and address any issues that may arise.

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Operating system and application patching is the process of regularly updating software to fix known vulnerabilities and bugs, ensuring systems remain secure and functional.

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Next-Gen anti-virus with XDR (Extended Detection and Response) is an advanced security solution that combines traditional antivirus capabilities with proactive threat detection and response features, utilizing cross-layered visibility and analytics to defend against sophisticated cyber threats. Most cyber insurance policies require XDR functionality.

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Windows and macOS device encryption is a security feature that protects data on computers by converting it into unreadable code, ensuring confidentiality and integrity even if the device is lost or stolen.

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Microsoft 365 / Google data backup is a service that regularly copies and stores critical information from Microsoft 365 or Google Workspace applications, ensuring data availability and recovery in the event of accidental deletion, corruption, or cyberattacks.

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Security awareness training involves educating employees on various cybersecurity threats, best practices, and policies to help them recognize and respond appropriately to potential security risks, ultimately reducing the likelihood of successful attacks.

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Oversight and administration of domain name registrations, renewals, and Domain Name System (DNS) configurations, ensuring correct domain resolution, safeguarding against latency, and maintaining coherent internet presence and connectivity.

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Resolving network connection and configuration issues, ensuring a reliable and secure connection to your resources and the internet.

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Implementation and administration of IT protocols for onboarding and offboarding personnel, encompassing access provisioning and de-provisioning, credential management, and resource allocation or reallocation to ensure secure and compliant IT operation.

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End-to-end orchestration and configuration of user devices and profiles, entailing hardware/software setup, policy enforcement, and personalised user environment creation, to facilitate usability and adherence to your business IT standards.

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Network device management encompasses the configuration, monitoring, and maintenance of network devices such as routers, switches, and firewalls to ensure optimal performance, security, and reliability of the network infrastructure.

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Monitoring and management of the mobile device management (MDM) environment (such as Microsoft Intune), ensuring the seamless operation of mobile and endpoint management, policy adherence, and secure application deployment across enterprise mobile devices and workstations.

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End-to-end device provisioning and deployment services, encompassing initial configuration, installation of requisite software, and physical despatch of IT assets to predetermined locations, ensuring operational readiness upon receipt by the end-user.

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Strategic co-creation and development of a 3-year IT financial plan, entailing collaborative forecasting, allocation, and optimisation of technological expenditures, aligning with organisational goals and ensuring fiscal prudence and sustainability.

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Provision of technical assistance and troubleshooting services delivered physically at your office location, enabling hands-on problem resolution, hardware maintenance, and technical support directly at the site where the issue or task arises.

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End-to-end management of network infrastructure and firewall devices, encompassing configuration, monitoring, and maintenance to ensure robust network security, performance optimisation, and protection against unauthorised access or cyber threats.

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This is the process of addressing and resolving cybersecurity incidents, including containment, eradication, and recovery activities, to minimize the impact, prevent further damage, and restore normal operations following a security breach.