Service Level Agreement: The Assurance of Reliable Connection
What is an SLA and Why is it Important?
An SLA is a commitment between a service provider and a client, outlining the standard of service the client can expect. SLA's cover uptime, speed and fault resolution times. Assuring your business a reliable, high-quality broadband service, we offer a form of recourse if those standards aren't met. That could be in credits or a right to terminate the agreement.
Dedicated Support & Minimum Speed Guarantee
We understand how crucial a fast and reliable broadband connection is for businesses, so we offer a comprehensive SLA with our broadband packages. Our SLA includes a minimum speed guarantee, ensuring your business can operate smoothly and efficiently. But our commitment continues beyond speed. We understand that if a problem does arise, resolving it quickly and effectively is paramount; that's why our dedicated technical support team is always on hand to help!
How We Supply Swift, Reliable Broadband and Phone Packages
We recognise that time equates to money for businesses and any lag or downtime can be expensive. Therefore, we extend a full minimum speed guarantee and assurance of unlimited calls as part of our SLA.
Our mobile business broadband deal packages are designed with a clear understanding of your business needs. And with additional services, such as international calls or multiple access points, your business broadband bundle can be customised to align perfectly with your business.