VoIP Phone Systems

As the business landscape evolves, VoIP phone systems
stand out as the future of business communication

A phone call is often the first touchpoint with customers. If they can’t get through, you don’t get a second chance to make a first impression.

To solve the telephony problem, we offer a flexible choice of VoIP phone systems – hosted PBX or cloud phones – which allow you to handle calls from anywhere.

  • Cloud-based phones are a win-win for everyone – your customers, suppliers, business partners and workforce.
  • Staff can work remotely from any location, on any device
  • They are significantly cheaper than landline phones
  • They’re reliable and easy to manage
  • Security and data recovery comes as standard
  • Calls are low cost, often free

What is a VoIP Phone System?

A Voice over Internet Protocol system, often abbreviated to VoIP system or VoIP service, is a communication solution that utilises internet connectivity to facilitate voice calls.

In the competitive business landscape of today, effective communication is a necessity. Understanding the nuances of VoIP phone systems can be a game-changer for your business. Let's delve into the world of VoIP phone systems.

How do VoIP phones work?

You won’t need a telephone line. VoIP phone systems operate over any broadband connection, using that to make and receive calls. Even if your broadband is interrupted, the system keeps working.

The technology is simple to use and gives your business infinite flexibility. It allows people to work how, when and where they choose. The configuration will be unique to you. We custom build each system to make sure it brings real-life business benefits.

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chat with our director, Kevin Turner to discuss your phone system challenges. Can’t say no to that!

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Book a chat with Kevin, our Director

Need help?

With the average business phone system lasting between 6-8 years, buying your next system is not a decision to get wrong. Our guide helps you to analyse what you need from your next phone system, the benefits of modern VoIP phone systems, what you should look out for when buying and advice on which to choose.

Understanding The VoIP Phone System and How It Works

A VoIP phone system is a cutting-edge communication solution that uses internet connectivity to facilitate voice calls. Unlike traditional phone systems that use copper lines for transmitting sound waves, VoIP converts voice signals into digital data packets. These packets are then transmitted over the Internet, enabling phone conversations to occur anywhere in the world with an Internet connection.

The Shift from Traditional Phone Systems to a VoIP Call

While conventional landlines, also known as the Public Switched Telephone Network (PSTN), have been reliable over the years, the VoIP phone system has sparked a revolution in business. The transition from conventional systems to VoIP is primarily driven by VoIP's cost-effectiveness, unparalleled flexibility, and scalability. The VoIP phone system allows businesses to make international calls affordably while enjoying advanced features.

"PS Tech have supported us by providing us with a Telephony Service which allowed our staff to instantly work from home and protect their private phone numbers… They were quick to deal with enquiries and had us up and running in no time. The aftercare service is also of a high quality… I would recommend PS Tech.”
— Bijal Hounslow | Action for Youth
Kevin and his team were very helpful in advising us on all the steps involved in moving from our old supplier when we decided to change to a VOIP telephone system...Based on our experience we would highly recommend PS Tech to anyone looking to change telephone supplier.
— Martin Eastaff | Fairfield Trading Co Ltd
Brilliant service, solved my telephone needs, quickly and efficiently
— Mark Sawbridge | Shortland & Sawbridge

Get the Best VoIP Service for Your Business With Us

We're committed to providing your business with the best VoIP service. Our cloud-based systems are tailored to meet your unique needs, offering high-quality call services, advanced features like call recording and forwarding, and the flexibility to grow with your business. Our team of experts is here to help you understand your options and choose the best VoIP phone system that fits your business needs and goals.

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Why Choose a VoIP Phone System for Your Business

Opting for a cloud based phone system can give your business a competitive edge. This decision is not simply about choosing a communication method but a solution that strengthens your business.

What Are The Benefits of VoIP Systems?

  1. Phone system calls, especially international ones, are significantly cheaper. The cost savings extend to the hardware required for a VoIP phone system call, which is often less expensive than conventional equipment.
  2. It lets you make and receive calls from anywhere as long as you have a network connection. This flexibility is particularly beneficial in today's remote work environments.
  3. It also has advanced features such as call forwarding, call recording, voicemail-to-email, and video conferencing. All of which significantly enhance business communication and collaboration.

Advantages of VoIP Calls

A VoIP phone lets you make or receive business calls from home, on the road or anywhere in the world, provided you have an internet connection.

By routing multiple phone lines and calls over the Internet, VoIP mobile phones can significantly reduce communication costs, especially if your business frequently makes international calls.

Features of a VoIP Phone System

Here's a glimpse of some of the key features:

  • Superior Call Quality: VoIP systems are known for delivering high-definition voice quality that often surpasses conventional call systems. You can expect crystal clear, lag-free communication if you have a robust network connection. 
  • Call Forwarding: This feature is perfect for businesses with remote workers or multiple office locations. You can set your VoIP phone system to forward incoming calls to different numbers, ip phones or mobile devices until the call is answered. This means no important calls are missed!
  • Call Recording: The System allows businesses to record calls for later review, which is crucial for training and quality control. If you’re operating in a regulated industry and need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform.

With a VoIP App on your mobile phone, communication is always at your fingertips, ensuring you never miss a critical business call. Moreover, integration with other business applications like CRM software improves productivity and customer service.

VoIP Phones: The Future of Business Communication

Seamless Communication with a VoIP Phone System

Your sales team can update client information on the go, while your customer service can provide immediate, informed support.
A VoIP business telephone system is more than just a communication platform. It's a strategic asset that can elevate your business connectivity, agility, and customer interaction to new heights.

Embracing VoIP Systems for Business Growth

Whether a small start-up or a large corporation, embracing VoIP solutions can significantly contribute to your business growth. They support remote work, facilitate collaboration, and enhance customer service by always ensuring clear, reliable communication.

Internet Connection Dependency

One key aspect to remember with business VoIP systems is their dependency on a stable and robust connection. The quality of your VoIP calls is directly linked to your internet bandwidth. Therefore, ensuring a reliable connection is essential. We offer high-quality business broadband connections to ensure seamless communication.

Supporting Small Business Growth:

VoIP Phones Vs Traditional Phones

As technology progresses, businesses must adapt to stay competitive; this includes the transition from conventional phone systems to Internet phones. 

VoIP Phones: A Modern Solution

Internet phones have reshaped the business communication landscape offering several advantages.

If you have a reliable network connection, they include:

  • Superior call quality
  • Enhanced call features
  • Adaptable future-proof solutions

Traditional Phone System: Limitations

Conventional calls operate over the PSTN and therefore lack the flexibility and features that are offered by a VoIP system. While conventional systems can be reliable, it is typically more expensive, less scalable, and provides fewer features.

However, the right choice ultimately depends on your business's needs and circumstances. Because of this, we are here to help you make the best decision for your business.

Choosing Your VoIP Service Provider

It's important to identify the factors that make a VoIP provider stand out and align these with your specific business needs.

Factors to Consider When Choosing Your VoIP System

When evaluating potential VoIP providers, you should consider the service's reliability, call quality, features, scalability, customer support, and price. A robust VoIP service provider should offer a reliable solution backed up by quick resolution times when fault resolution is required.

Why a Reliable Internet Connection is Crucial for Your VoIP Service

A reliable connection is the backbone of your business VoIP service. A robust and steady connection ensures high call quality, smooth operation and overall system reliability. If your network connection is unstable, your VoIP service will be too, which can impact your business communication significantly.

We understand the importance of reliable, fast, and secure internet connectivity. That's why we provide top-notch broadband services to complement our cloud based VoIP system offerings. Partner with us, and let us guide your business towards enhanced communication and success.

Cloud-Based Phone System: Revolutionising Business Communication

Why Cloud-Based Phone System is the Best VoIP Solution

Choosing a cloud-based system is a strategic decision that can propel your business forward. These cloud based phone systems are cost-effective, with lower setup and maintenance costs. They also offer greater reliability and better call quality, thanks to their dependency on IP rather than traditional phone lines.

Advantages of a Cloud Phone System

Cloud-based systems and software-based VoIP phone systems offer several key benefits. First and foremost, they provide superior flexibility. With a cloud-based phone system, you can make or receive calls from anywhere. This makes them ideal for remote or mobile work situations.

In addition, cloud-based systems are scalable. They can quickly grow with your business, allowing you to add new lines or features as needed without significant infrastructure investment. 

How Much Does VoIP Cost in the UK?

The cost of a VoIP phone service in the UK can vary significantly depending on the provider and the specifics of the service. However, VoIP phone systems typically offer more cost savings measures over traditional ones, particularly for businesses that make significant long-distance or international calls. As your IT experts, we’ll be here to assess your current business needs and setup and offer the best, and most cost effective solution, so you don’t have to.

The Future is VoIP

As we adapt to remote working, the VoIP phone system is perfect for a cost-effective and convenient way of working.
Contact us today to learn more about how our Voice over Internet Protocol services can support your business growth. With us, the future of your office phone and business communication is in safe hands.