Delivery time, costs and items damaged in transit
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you, and place your item on back-order, and advise you of the expected delivery date. We endeavour to only quote for and supply items that can be delivered in a short timescale.
Items offered on our website are only available for delivery to addresses in the United Kingdom. We also accept orders from customers based in the United Kingdom for delivery to offices in other lands, except for countries where UK government has restrictions.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Special delivery requirements must be communicated to us at the point of ordering. We can then pass that information onto our assigned delivery partner.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost. We will ensure that any delivery price quoted has been calculated prior to a price being given. Additional shipping charges may apply to remote areas or for large or heavy items.
VAT is charged on all delivery costs.
Damaged items in transport
If there is any damage to the packaging on delivery, contact us immediately by telephone on 01732 243100, use our customer service contact form on the Contact Us part of our web site, or use Web Chat via our web site. Please see our Returns Policy for details on how to return a product damaged in transit.
If you have any questions about the delivery and shipment or your order, please contact us on 01732 243100.
It is also possible to pay for recurring services or subscriptions using your credit or debit card. Recurring services are paid for on a regular recurring basis, and could include weekly, monthly, quarterly or annual payments. This service is managed using our payment partner, Worldpay. If you opt to pay for a recurring service or subscription using your credit or debit card, here is what happens:
- We will add your personal details to Worldpay’s system (Name, Address, Phone, Email, details of service purchased)
- We will send an invitation to enter your chosen card details to pay for your recurring service by email. This email will contain a link to Worldpay’s FuturePay system
- You will enter your payment details into the Worldpay system directly (we don’t see your card details)
- Worldpay will confirm to us that you have added your card details to their system.
- We will then setup the agreed recurring payment to be charged against your card as per the recurring service or subscription purchased.
At times, our suppliers change their pricing for recurring services or subscriptions. If that happens we will endeavour to notify you as soon as we know that there will be a change to the cost of your recurring service or subscription. We will make the necessary adjustment to the future charge, from the appropriate date.
At any time, you can contact us to change or cancel your recurring service or subscription. Some of these services are 12 month agreements, and you would have been told that at the start of your service. Some services are on a rolling 30-day basis. You can ask us to cancel any subscription with 30 days notice + the balance of the month or year that you are in.
You can contact us with regard to billing matters using the following methods:
Email: Use our Contact Form on the Contact Us page of our web site
Phone: Call us on 01732 243100
Web Chat: Use the Online web chat facility
Post: Please write to us at PS Tech, Portland House, Framfield Road, Uckfield, East Sussex, TN22 5AR
IMPORTANT: It is your responsibility to ensure your card details are kept up to date with us/Worldpay to ensure that your service or subscription continues without disruption. We cannot be held responsible for loss or damage to data or equipment due to a lapse in payment, or change of details.