The previous phone system lacked reliability and modern features. With calls coming in constantly and engineers across the UK, PCB needed a system and support they could rely on.
Telephony upgrade
PCB Group
PCB Group, with their HQ based in High Wycombe, is a leading nationwide air conditioning and facilities management company with over 60 staff. Their service is highly reactive and relies on always-on communication. With outdated handsets and unreliable service from their previous provider, PCB needed a telephony upgrade they could trust.
We had a chat with Hannah Welsh who is the Business Support Manager at PCB. Here’s her thoughts…
Why they switched
We used to stay with our old provider out of loyalty, but the service and pricing just weren’t good enough anymore. We needed an upgrade.
Onboarding experience
From the start, the support was brilliant. Any issues were resolved quickly, and your team was always easy to get hold of.
Our team delivered a smooth setup, comprehensive training, and proactive troubleshooting. The transition was seamless, and any concerns were handled immediately.
Impact on operations
We’re a 24/7 business and pride ourselves on answering calls quickly. Having a reliable system and fast support gives us peace of mind and it means our customers don’t suffer.
With a fast, stable phone system in place, PCB can maintain their commitment to rapid response and top-tier customer service. Downtime has been minimised, and internal communication has improved.
Going beyond telephony
What really impressed us was how your team went above and beyond, explaining how to use tools like Teams and SharePoint, and helping us modernise our workflows.
Our team introduced PCB to Microsoft Teams and SharePoint integration, unlocking collaboration and document sharing tools they hadn’t used before. This support added unexpected value beyond just the phones.
Recommendation
You’d be the first company I recommend. The service, the people, the response time—it’s all been excellent. You explain things clearly, without the IT jargon. You’re approachable, helpful, and always deliver.
PCB Group wholeheartedly recommends us as a trusted, responsive, and forward-thinking supplier. If you need help with IT, cyber security, phone or internet within your business, please get in touch.
Key outcomes
1
Reliable 24/7 communication
With a stable, modern phone system in place, PCB can confidently maintain their round-the-clock service promise. No more dropped calls or delays—just consistent, dependable communication across the business.
2
Seamless onboarding & support
From setup to training, the onboarding process was smooth and stress-free. PCB received fast responses and hands-on support, ensuring their team felt confident and equipped from day one.
3
Enhanced internal collaboration
Beyond telephony, PS Tech introduced PCB to Microsoft Teams and SharePoint. These tools helped streamline workflows, improve document sharing, and boost team collaboration, adding unexpected value to the partnership.
4
Trusted, jargon-free partnership
PCB praised PS Tech’s clear communication and approachable style. By cutting out the tech jargon and focusing on real-world solutions, we built a relationship based on trust, responsiveness, and shared goals.