Keeping the care sector secure, compliant and uninterrupted
Standardising and securing IT across multi-site care homes, so you can grow sustainably and meet all regulatory expectations.
What other care providers think
Great support team. Quick to respond to our queries and always helpful.
Robert Musariri
Managing Director - SAP Care
Problems we solve for the Care sector
Tech support feels reactive
WITH PS TECH:
Strategic, proactive IT support that enables better care.
Lack of standardisation
WITH PS TECH:
Consistent systems and standard operating procedures across all sites.
Poor compliance reporting
WITH PS TECH:
Clean, accurate reports for regulators.
Uncertainty around safeguarding data
WITH PS TECH:
Fully encrypted, protected and monitored systems.
No visibility into IT and compliance costs
WITH PS TECH:
Annual IT roadmap, reviews and reporting to support budgets.
Getting Started with PS Tech
You'll see the benefits as soon as you start with us.
1
Clarity from day one
We start by understanding your business inside out. You’ll walk away from our first chat with clarity on what’s holding you back and how we’ll fix it.
2
A plan that fits your world
No jargon, no fluff. Just a clear, tailored roadmap that shows how we reduce downtime, improve compliance, and free up your team to focus on what they do best.
3
Seamless setup, zero disruption
Our onboarding is designed to be smooth, fast, and invisible to your day-to-day operations. You’ll be supported by real people who know your sector.
4
Confidence in your IT, every day
You’ll notice the difference immediately. Faster response times, fewer issues, and proactive support keeping your systems and your team performing at their best.
You're guaranteed...
Risk-free first 6 months
Try us with no long-term commitment. If we don't deliver, we'll refund your service fees in full.
Flexible Agreements
Stay on rolling monthly terms or choose 3–5 years for price certainty — whatever fits your business.
Hassle-free IT
We pre-agree decisions (devices, licences, changes) so you get faster results without endless approvals.
Local, people-first support
Sussex-based, responsive, and easy to work with — a partner who knows your business and cares.
We answer your FAQ's
General questions about partnering with PS Tech
Do you understand the specific IT challenges faced by care homes and domiciliary care providers?
Yes — we work with care providers across the South East and understand the pressures you face. From managing multiple sites to supporting remote staff and safeguarding sensitive data, we tailor our support to the realities of your sector.
How can an IT Support Provider help us stay us stay compliant with care regulations (e.g. DSPT, GDPR, CQC)?
We help you meet compliance requirements by securing your data, managing access, and supporting your policies. We also provide documentation and guidance to help with audits and inspections, and we keep your systems aligned with DSPT, GDPR and CQC expectations.
Can you support multiple sites and remote staff across different locations?
Absolutely. We’re set up to support multi-site organisations and hybrid teams. Whether you’ve got care homes, head offices, or carers working remotely, we make sure everyone has secure, reliable access to the tools they need.
How do you handle IT issues that affect care delivery or staff safety?
We prioritise anything that impacts care or safety. Our team responds quickly, communicates clearly, and works to resolve issues with minimal disruption — because we know downtime isn’t just inconvenient, it can affect lives.
How do you ensure our systems are secure, especially with sensitive patient data involved?
We use layered security including endpoint protection, firewalls, secure backups, and staff training to keep your data safe. We also monitor for threats and respond quickly if anything looks suspicious.
What kind of support do you offer outside of normal working hours?
We offer extended hours and emergency support options depending on your needs. If you run 24/7 services, we’ll make sure your IT support reflects that.
Questions about switching IT Support Providers
We’re unhappy with our current IT provider — how easy is it to switch to you?
Switching to PS Tech is straightforward. We handle the transition for you, working carefully to avoid disruption and make sure everything is secure and documented.
Will there be any downtime or disruption during the switch?
We plan every step to minimise disruption. Most switches happen with little or no downtime, and we’ll always keep you informed throughout the process.
Can you help us migrate our systems and data securely?
Yes — we manage secure migrations regularly. We’ll assess your current setup, plan the move, and make sure your data stays protected throughout.
What do you need from us to make the transition smooth?
Just a bit of time to understand your current systems and goals. We’ll guide you through what we need, and we’ll handle the technical side.
How do you handle onboarding and getting to know our setup?
We start with a discovery phase to understand your infrastructure, software, and priorities. Then we document everything, set up monitoring, and introduce your team to our support process.
Operational and support questions
Do you offer on-site support if something goes wrong?
Yes — we provide on-site support when needed, especially for critical issues or hardware problems. Most issues are resolved remotely, but we’re local and available when you need us in person.
How quickly do you respond to support requests?
We respond fast — typically within minutes for urgent issues. Our support team is friendly, knowledgeable, and focused on resolving problems efficiently.
Do you provide training for our staff on new systems or cyber security?
Yes — we offer training sessions, guides, and ongoing support to help your team feel confident. We also run cyber awareness training to help staff spot threats and stay safe online.
Can you help us manage devices used by carers in the field?
Definitely. We can manage mobile devices, set up secure access, and support remote staff with tools that work wherever they are.
Can you support care management software like CarePlanner, Nourish, or Person Centred Software?
We’re familiar with these platforms and can support them as part of your wider IT setup. We’ll work with your software providers if needed to keep everything running smoothly.
Cyber security and compliance questions
How do you protect us from cyber threats like phishing or ransomware?
We use advanced threat protection, email filtering, secure backups, and staff training to reduce risk. We also monitor your systems and respond quickly to any suspicious activity.
Can you help us with data protection policies and staff awareness?
Yes — we can review your policies, suggest improvements, and provide training to help staff understand their responsibilities under GDPR and other regulations.
Do you offer regular security audits or vulnerability scans?
We do. Regular checks help us spot risks early and keep your systems secure. We’ll share clear reports with recommended actions where needed.
Questions on cost and value
How much does managed IT support cost for a care provider?
It depends on your size, setup, and needs — but we offer clear pricing with no hidden fees. We’ll give you a tailored quote based on what’s right for your organisation.
Are there any hidden fees or long-term contracts?
No hidden fees. We’re upfront about costs and offer flexible terms. Our goal is long-term partnership, not locking you in.
What’s included in your monthly service?
Typically: unlimited support, proactive monitoring, cyber protection, backups, and strategic advice. We have engineers who can visit homes if ever needed. We’ll tailor the package to suit your care organisation.
How do you help us get value from our IT investment?
We focus on outcomes, helping you work smarter, stay secure, and reduce downtime. We also advise on improvements and future planning so your IT supports your growth.
What are you waiting for?
Book a chat with Paul to start your journey with PS Tech today.
