Frequently asked questions about our managed IT support

We take care of your IT, from day-to-day support to long-term planning. That includes keeping systems secure, resolving issues quickly, managing devices and software, and helping your team work efficiently.

We start by understanding your goals, setup, and challenges. Then we build a support package around what you actually need. No generic solutions, no upselling, just reliable service that fits.

Yes — we often provide co-managed support. That means we complement your internal team, fill any gaps, and take pressure off where needed, whether that’s day-to-day helpdesk, cyber security, or strategic advice.

Absolutely. We help your team stay productive and secure wherever they’re working, with cloud tools, secure access, and device management that’s built for flexibility.

Yes — we work with a wide range of business applications and platforms. We’ll support what you already use and help you get the most from it, whether it’s Microsoft 365, industry-specific tools, or bespoke systems.

We manage the transition carefully to avoid downtime. We’ll document your setup, plan the move, and make sure everything is secure and supported from day one.

No problem. Let us know when your contract is set to end, and we'll get in touch with you closer to the time.

Yes — we start with a full audit to understand your infrastructure, risks, and opportunities. Then we provide clear recommendations and a roadmap for improvement.

Definitely. We’ll collaborate with your internal IT or technical staff to make the switch smooth and efficient.

We tailor onboarding to your structure. Whether you’ve got head offices, satellite sites, or remote teams, we’ll make sure everyone’s supported and knows how to get help.

We respond fast — typically within minutes for urgent issues. Our support team is friendly, knowledgeable, and focused on resolving problems efficiently.

Yes — we monitor your systems 24/7 to catch issues early and prevent downtime. That includes servers, cloud platforms, and key devices.

Absolutely. We provide strategic advice to help you scale, improve performance, and make smart decisions about your tech.

Yes — we’re based in the South East and can provide on-site support when required, especially for hardware issues or major changes.

We use layered security including endpoint protection, email filtering, secure backups, and staff training, to reduce risk. We also monitor for threats and respond quickly to anything suspicious.

Yes — we support GDPR, Cyber Essentials, and other frameworks. We’ll guide you through the process, help with documentation, and make sure your systems meet the required standards.

We do. We provide training sessions and resources to help your team spot threats, understand best practices, and stay safe online.

We offer clear, tailored pricing based on your size, setup, and needs. No hidden fees, no long-term lock-ins, just a package that fits your business.

Yes — our services are flexible. You can scale support, devices, and services up or down as your needs evolve.

Typically: unlimited support, proactive monitoring, cyber protection, backups, and strategic advice. We’ll tailor the package to suit your business.

We focus on outcomes — helping you reduce downtime, improve efficiency, and plan ahead. We also advise on smarter ways to use your existing tools and avoid unnecessary spend.